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Accessing Support

The Thriving Kirklees Single Point of Contact is the initial contact point for anyone who has concerns about a child or young person’s emotional or mental health in Kirklees.  It is also the point of access for CAMHS (Child and Adolescent Mental Health Services).

Most requests for support are now directly from young people and families themselves, though we also receive requests from GP's, schools and other professionals.  Lines are open to anyone.

For any child aged 0-18 with a Kirklees GP, simply call 0300 304 5555 to explain your concerns and request support.

Lines are open Monday-Friday, 8.00am-8.00pm and 9:00am-1:00pm Saturday and Sunday.

 

 

The right support

When you call, those answering the phone will aim to get you to the right person to talk to, first time. 

Thriving Kirklees is joining up a range of health support services and is working closely with safeguarding, local authority and voluntary sector organisations, so we can help you find the right support for you.

We will check that the child or young person is eligible for support.  Each local authority area will have it's own mental health service for children.  To access Thriving Kirklees or ChEWS, a child must have a Kirklees GP.

We will ask for consent to speak to those at home, school and other professionals involved. We will also speak with the young person themselves whenever we can, unless this isn't appropriate. This will help us to really understand what’s going well, what’s not and what might be helpful.

We will help you understand what support can be offered and what other services and resources might be useful.  We may also be able to suggest on-line or self-help resources you might find useful, and we can offer support over the phone.

If a child or young person needs some sessions with a trained, experienced worker, then we'll arrange an appointment when we have one available.

What information do we need?

When we are taking a referral we take a holistic look at the child or young person’s life. This means we want to know about all areas of their life, at home, at school, how they get on with people in their family, their friends, if they have any hobbies and things that are going well and maybe not so well.

Gathering all this information allows us to get a good picture of what is going on for the individual allowing us to make the best decision about what support would be helpful to them. This sometimes means we need to speak to other people that are involved in the child’s or young person’s life to do this. We will ask your permission first to see who you would like us to talk to.

Information we will need:

  • The young person’s name, address, date of birth, ethnicity, telephone number and any disability
  • Details of who they live with
  • A description of the situation of the young person and difficulties they are facing
  • Whether or not the parents/carers/family members are aware and if we are able to discuss this with them
  • Which GP the young person is registered with and whether we can share information with them
  • Which school the young person attends and whether we can share information with them
  • Details of any other organisations that are involved in the young person’s life i.e. Social Care, Family Support etc.

Why use telephone referrals?

We find that having a telephone referral system makes it easier for everyone to access the service. It means we can make sure that we are the right service to support straight away and decisions about support can be made quickly.

We know that sometimes GP’s and consultants find it difficult to contact us with having busy surgeries during the day. If this happens please remember that families can contact us directly to self refer so you can pass on our number or if you have consent you can call and leave the young person’s name, contact number, date of birth and a brief description of your concerns and we will contact the family directly for full details.

Have you used our telephone support request process? We'd welcome any feedback:  Contact us