This Policy relates to young people and families seeking or accessing emotional well-being support from Northorpe Hall Child and Family Trust
Northorpe Hall Child and Family Trust is committed to protecting your personal information. We know that people who use our service share personal and sensitive information with us. Your privacy is of paramount importance to us.
We are required by the General Data Protection Regulation (GDPR) to make you aware of how we will use the information you give us. We are also required to give you information about your rights.
How and when we collect information about you:
When we receive a support request for you we will record this request in a secure computer database. This database is only available to staff members and counsellors who need to access this information to help you access the support you need.
After we have recorded this information, we will make contact with you, your parents/carers (if you are under 16 or give us consent), the person who made the support request to gather further information to make an assessment about how we can support you. With your permission, we may also contact school/college and your GP.
These are the different ways we may contact you or others about your care:
These are the different types of information we might collect:
Please note that the above list of categories of personal information we may collect is not exhaustive.
How and why we use your information:
We will use your personal information for the following purposes:
Lawful Basis of Us Processing Your Data:
The GDPR sets out six reasons why we may lawfully process your personal information. When we process your personal information, we will ensure that we comply with one or more of these six lawful basis. Our legal basis for processing your information is that we are contracted by the National Health Service and the Local Authority to deliver a public task in the public interest (Article 6). Also we are involved in the provision of health or social care or treatment or the management of health (Article 9).
We will only share your data for the following purposes:
The GDPR gives you the following rights in relation to your personal information. Not all of these apply in all circumstances:
For more information, please visit the Information Commissioner's Website.
How to make a complaint or raise a concern:
If you would like more information, or have any questions about this policy, to make a formal complaint about our approach to data protection or raise privacy concerns please contact us:
Northorpe Hall Child and Family Trust
53 Northorpe Lane
If you are not happy with the response you receive after making a complaint, then you can raise your concern with the relevant statutory body:
Information Commissioner’s Office:
Alternatively you can visit their website.