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Service Update

The current average waiting time for the ChEWS service is 24.8 weeks.

This is the waiting time from a request for support to the first of a series of appointments with a support worker.

More young people request support than we have trained staff to provide support to, so waiting times have increased.

There are other measures of waiting times.  For example, nationally there is a measure of how long it takes a service to respond when someone requests support.  We normally have two phone calls with those requesting support, within 6 weeks of the request.

You can get support over the phone quickly and we can provide links and information which you may find helpful - just call us.

We are working to reduce waiting times in partnership with other organisations locally.