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Family Emotional Health Worker

Northorpe Hall Child & Family Trust will be working much closer with schools and other education providers over the next two years as part of the national pilot of Mental Health Support Teams in schools. New government funding means increasing the support available to young people in and closer to school and helping schools to improve children’s mental health. The post will be part of Trailblazer Mental Health Support Team pilot in Kirklees, working across Kirklees in identified community hubs.


37 hours per week – Fixed term to March 2021.

Interviews to be held Saturday 30th March 2019. Please ensure availability.


Purpose of the post

To work directly with young people and their families to help them improve their understanding of mental and emotional health and the impact of parental mental health on children and young people. To help raise awareness of the impact of mental health on children and young people.


Duties and Responsibilities

  • Planning own workloads, coordinating with colleagues to meet the needs of young people and families in a safe, effective and joined up way
  • Provide information about your work and other Trust services to callers, colleagues and workers in other organisations, including sharing information about individuals and families as necessary and appropriate, considering confidentiality, consent and safeguarding
  • Develop and improve the services and support provided, supporting colleagues by listening, coaching, and sharing skills, experience and knowledge
  • Ensure you understand young people and family's strengths and support needs by listening to them and others supporting them, taking a holistic, systemic approach
  • Provide information and advice, informed by experience and best practice
  • Where allocated as a support worker, plan activities and interventions to meet the support needs of children and families
  • Spend time with children and families building a positive working relationship to address support needs and build resilience.

Supporting children and young people

  • Organising and running activities and support groups to improve outcomes for young people
  • Providing telephone and in person support to individual young people and their families to enable them to make life changes which improve their mental and emotional wellbeing
  • Provide direct support to individual young people and their families to enable them to access support services according to their needs
  • Enable children, young people and families to access the support provided by the service, responding to their access needs and providing transport where required
  • Providing telephone and in person support to young people, parents/carers and professionals in response to complaints or feedback or to deal with complex queries
  • Communicating, coordinating and developing good working relationships with other organisations and groups to ensure the needs of children are met
  • Ensuring a responsive and positive experience for those accessing or attempting to access the service

Information, record keeping and support to decision making

  • Ensuring there are accurate records kept of all referrals, assessments, contacts, meetings, plans, sessions and evidence of progress using the database systems
  • Assisting with the provision of up to date information about the service is available to colleagues to enable them to deal with enquiries and requests for support effectively
  • Contributing to decisions about what support to offer which families to ensure resources are used effectively and targets are met.
  • Assisting with report preparation for internal use, for funders and others as required
  • Assisting to raise awareness of the emotional and mental health needs of young people in Kirklees


  • For those activities within the responsibility of the post, ensure risks are assessed and actions taken to reduce and manage risks
  • Ensuring appropriate identity, criminal record checks and references and completed for line managed staff and volunteers, supporting them to complete the necessary paperwork
  • Following Trust policies, procedures and practice to ensure appropriate safeguarding measures are taken
  • Assisting the Safeguarding, Referral and Assessment Lead in implementing best practice in safeguarding

Support other Trust activities

  • To provide telephone support to young people, professionals and carers supporting children and young people, providing advice and guidance and taking referrals
  • To contribute to the safe and effective running of the organisation and implementing plans, policies and procedures
  • To develop good working relationships with other Northorpe Hall staff and volunteers
  • Provide reports and information about the service as required
  • To support colleagues who are leading on other projects, events and activities to sustain and develop the Trust
  • Gather and present feedback from staff, volunteers, partners and beneficiaries of the service
  • Share skills and knowledge with colleagues, formally and informally
  • Supporting young people to contribute to and participate in decision making about Northorpe Hall Child & Family Trust, to volunteer and to make a positive contribution to society
  • To undertake other duties as instructed by the Director


Person Specification

You will have experience of supporting children and parents experiencing emotional health difficulties with a good understanding of how parental mental health can impact on children's emotional wellbeing.

You will use your skills and knowledge to work directly with children and families, providing responsive, effective support and using a range of tools and techniques to improve children's emotional health, You will be accessible and engaging, able to build positive working relationships with children, young people and families and with other professionals supporting them.

You will be able to deliver information sessions to groups of young people and adults raising awareness about the impact of parental mental health on children and young people. You will be a confident communicator, face to face with individuals, families and in group settings.

You will be able to keep good records and share information respectfully and appropriately as required. You will be confident in providing support, advice and enabling reflection and practice development in others, including reviewing cases with colleagues.


Essential Criteria - To be considered for this job you must:

  1. Have a degree in an appropriate subject or a relevant recognised professional qualification.
  2. Have at least 2 years' experience of working with children and young people supporting their emotional health individually and in a group work setting.
  3. Have at least 2 years' experience of working with parents and other adults supporting children and young people.
  4. Be resilient and confident and able to work independently within the responsibilities of the post, managing the challenges and seeking support appropriately.
  5. Have excellent interpersonal communication skills, able to listen, encourage, respect, motivate and show genuine care for young people as unique individuals.
  6. Be able to travel across Kirklees for meetings with young people and professionals. Therefore, access to an appropriate vehicle and business use insurance cover is required. Travel expenses are provided.
  7. Be competent in using information technology to maintain records and communicate.
  8. Have an enhanced DBS check, with no indication of unsuitability for the post and be willing to undertake Safeguarding training to level 3.
  9. Be eligible to work in the UK, providing evidence of ID as required.

In your application, please ensure you demonstrate that you meet the above criteria. The post holder will be required to complete a DBS disclosure which does not indicate unsuitability for the post.

How to Apply
To apply for this role, please fill out the form below.


Closing Date:
Working Hours:
37 Hours a week - fixed term until March 2021